SHIPPING INFO

HOW OUR CAKEBALLS GET TO YOU

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FRESH FROM OUR BAKERY

We handcraft our cakeball pops in our Chicago bakery fresh and to order.

Then we flash-freeze them for peak freshness & quality.

TO OUR PACKING STATION

We wrap your order carefully in specially designed packaging to make sure it stays fresh in all conditions for up to 48 hours.

TO YOUR DOOR

(or your new best friends)

Knock knock. Unpack your cakeball pops and put them in the fridge or freezer… or eat them all before your kids get home.

/ SHIPPING POLICY

Can you ship to my location or to my friends?

We ship (via UPS) our products through the continental USA through our online store. We deliver Tuesday – Saturday.

How much does it cost to ship?

Shipping is a flat $12 rate. Our cakeball pops are time and temperature sensitive, so we use the quickest delivery method possible to ensure your delicious cakeball pops arrive in perfect, sanitary condition. 

Can I get a tracking number?

You will get an email confirmation with your tracking number from USPS. 

Can I specify a delivery window or time period?

You can select the delivery date for your order at checkout, but we are not able to specify a delivery time for your order to arrive. We recommend scheduling your order to arrive at least 1-2 days early if you are planning a time-sensitive event, to account for any transit delays, especially during the holidays. Saturday delivery may not be available for business addresses.

How do I store my items and what is the shelf life?

We recommend refrigerating them upon arrival. Cakeball pops can be frozen for up to 90 days and refrigerated for up to 30. Cakeball pops should be removed from the freezer one hour before serving. 

/ PICK UP SERVICE

Do you live near a West Town Bakery?

Email info@westtownbakery.com to reserve a pickup order or stop by anytime to grab our full selection of cakeball pops to go.

For larger orders, we do ask you to place your order online so we can have it ready for you when you arrive. We need 48 hours for pickup orders under $500.

Our locations are:

West Town | 1916 W Chicago Ave

Wrigleyville | 3626 N Clark

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